October 25 2021

Ideas to Decorate Your Porch for Fall at Orion at Timber Sky

by racheal

Orion at Timber Sky: Fun Fall Porches

Fall Porch Decor with Welcome Sign

 

It’s a spooky season! For homeowners everywhere, that means it’s time to switch up your décor and jump into fall, including your front porch. One of the many highlights of owning your own home is that you can make all your Pinterest holiday decor board dreams come true. Capstone Homes can bring your holiday decorating dreams a reality in their newest Flagstaff, AZ, community. Take a look at Orion at Timber Sky, a new neighborhood of single-family homes located off Route 66. Orion is part of the master planned community Timber Sky and will feature 89 single-new homes. Floor plans Orion at Timber Sky will offer tons of space with up to five bedrooms, 3.5 bathrooms, 3,222 square feet, and two-car attached garages. Select plans will also provide options for attached guesthouses with one to two bedrooms. Oh, and did we mention the gorgeous front porches each home offers? If you haven’t already adorned your porch with pumpkins galore, scarecrows, and hay bales, soon, your space will abound with these seasonal items. 

But you don’t have to stick to the basics, either. Consider stepping up your fall porch decorating at Orion at Timber Sky! 

 

Ideas to Decorate Your Porch for Fall

 

If you want to play it safe or opt for elegant fall décor, there are plenty of options ahead. Stacking colored pumpkins have become a seasonal favorite. Flatter pumpkins allow you to stack with ease while adding color and height to your design. Gourds can also be placed in a basket for a smaller, more subtle way to add color and texture to your fort porch decor. 

 

Meanwhile, wreaths or flags of some kind can also be used. These are perhaps some of the most versatile items, as you can completely customize the size, shape, and style. Tall wooden “Welcome” signs are all the rage right now. You can get creative in decorating these signs to add a fall flair. Drape dried corn stock or artificial fall leaf vines. Add candles and pumpkins to the base. You can even switch your welcome sign decor for every season for a quick and easy way to mix up your porch’s look. Use an old wheelbarrow and add seasonal flowers, pumpkins, and berry garland. Choose a design that meets your taste and that best matches your porch.

 

Decorating in Orion at Timber Sky

 

Ultimately, a fun fall porch is up to each homeowner. It would be best if you decorated in a way that makes you happy. Doing so can add a layer of festivity to your entire home, adding even more joy to your Orion at Timber Sky house. 

 

To learn more about the homes for sale at Orion at Timber Sky, starting at $504,900, call 888-253-6308 or visit the sales center at 2326 S Polaris Way, Flagstaff AZ 86001.

| To the top |

October 22 2021

Jasper New Homes in Prescott Valley are Anticipated to be Sold Out by the End of the Year

by racheal

Prescott Valley AZ Luuery New Home for Sale - Great RoomJasper: Over 50% Sold!


Don't miss out! Even by a moment, pausing could cause you to lose out on a coveted spot in Jasper! This growing new home community has estate-size lots with over 1/4 to nearly 1/2 acre lots. You won't want to miss out on owning these luxury custom single-story homes.


Jasper by Capstone Homes is a 1,200-acre master-planned community in Prescott Valley, AZ. But you don't want to miss out on your chance to own a home in this Northern Arizona neighborhood! Home slots are going quickly; 50% of homes have already been sold. Jasper is anticipated to be sold out by the end of the year – don't miss your chance.


Why Purchase a New Home at Jasper?


Owning a new home in this Prescott Valley, AZ community comes with many perks. The homes at Jasper range from 2,200 to 3,800 square feet, 3 to 5 bedrooms, 2 to 4.5 bathrooms, and are built with courtyards and optional RV garages. Homebuyers will have 9 customizable floor plans to choose from, starting from $679,9000. Each home built at Jasper is energy-efficient and made for all seasons. Stay warm in the winter and cool in the summer without racking up a growing electric bill. These energy-efficient models are sealed tight to keep outdoor air out and allow you to set the thermostat to your desired rate without leaking air. With features like fans and easy-open windows, you can also bring in the fresh air as you choose.


Each Jasper home is custom built with top-notch features. From spacious rooms to add-in features like closets, shelves, etc., to provide you with plenty of living and storage space.


With custom build options at the ready, new home buyers can create the home they've been waiting for. Capstone Homes' staff of trained designers is prepared to talk with you about custom builds and how you can adapt each house to your wants and needs. Contact Capstone Homes today to learn more about your building options or how to choose the best lot for your new home.


Ready to Call Jasper Your Home?


Lots are going quickly; take a look at available options and find your ideal location before it's too late.


Why Capstone Homes? With decades of experience and care behind this Northern Arizona home builder, each home is built with the utmost level of care and expertise. As a new buyer, you can rest assured that your Jasper home is built with knowledge and functionality. You can also enjoy a community full of amenities and recreational offerings, like pools, tennis courts, a clubhouse, a park, a community center, hiking trails, and plenty of space for spending time outdoors.


Ready to learn more about the new homes for sale at Jasper? Contact the sales center today at 928-910-7600 or visit the community in person at 4613 E. Alma Lane, Prescott Valley, AZ 86314.

| To the top |

October 20 2021

Tips for Winterizing Your Home in Flagstaff Meadows

by racheal

Flagstaff Meadows New Home - Fireplace

As winter draws near, it's time to start thinking about getting your home ready for colder months. However, Northern Arizona is far from some of the most extreme winter climates; it's still essential to ready your home for the season ahead. Doing so will not only help protect your investment but will keep your home more comfortable, even in cooler temps.

Start working on a plan today so your home can be ready to take on the winter well before the coldest months take hold.

Tips for Winterizing Your Home in Flagstaff Meadows

Those looking to buy a new home at Flagstaff Meadows will not have to worry much about a long to-do list each winter to get their home winter ready. Each home sold at Flagstaff Meadows is energy efficient and is certified as a Zero Energy Ready Home (ZERH). This Bellemont, AZ new community has already won an Honorable Mention at the 2018 Housing Innovation Awards by the Department of Energy. Flagstaff Meadows homes for sale start at $374,900 and offer 11 single-family floor plans ranging from one- to two stories with up to 4 bedrooms, 2.5 bathrooms, and 2,646 square feet.

While the new homes at Flagstaff Meadows are built to keep the outdoor elements from sneaking in, one of the best places to start winterizing your home is on the exterior. After all, these are the sections that Mother Nature will first hit. Unscrew all hoses and drain all irrigation systems. If you have a pool, it's time to get it ready for the winter, too. Place your cover or drain the pool, depending on manufacturing instructions or your preferences. Exposed water valves will need to be insulated or covered, depending on their location and function.

Next, bring in outdoor cushions or any furniture that could get ruined by moisture. Cushions can easily be placed in plastic bags or use vacuum seal options to help save on space.

You may also want to take extra precautions on north-facing doors and windows to help keep out more robust, colder winds as they reach your home. Here are some items that you can purchase to protect north-facing windows and doors:

1.    Thermal Blinds and Shades
2.    Heavy Drapes
3.    Energy-Efficient Shutters

Perks of Winterizing Your Home

As you take steps to help ready your home for winter, know that there are many perks ahead. You will be keeping your items to good use by putting them up for the season and ensuring that they will be ready for you once it warms.

Steps like insulating and avoiding cool drafts can also help keep your home warmer and more energy efficient. You can lower your energy bills by requiring less heat to be pumped into the house. Meanwhile, you'll be more comfortable without cool drafts finding their way indoors.

Stay comfortable and safe in your Flagstaff Meadows home, even during cold winter months. Take a look at these best tips and help ready your home for the upcoming change in season.

For more information on the new homes for sale at Flagstaff Meadows, get in touch with a sales agent at 855-928-1100.

| To the top |

July 22 2021

Four Things Every Kid-Friendly Neighborhood Should Have

by Erin

family taking dog on a walk

One of the most significant decisions you can make as a parent is where you raise your children. The community you live in determines what schools they attend, the friends they meet, what their interests are, and eventually, who they become as adults. For those with children of any age or couples planning for a future that includes little ones, the neighborhood you call home should be kid-friendly. The exciting experience of finding the right new home for your family can quickly become stressful when considering the underlying factors that should be considered. So, how do you know if your new community is great for kids? We’ve gathered a short list of four things every kid-friendly neighborhood should have when buying a new house

 

School Ratings

 

Every parent desires for their kids to have the absolute best in education no matter the age. Selecting the right daycare, elementary school, and especially college are incredibly important. When searching for your dream house, make sure to research the school systems surrounding the communities you’re looking to move to so you can see how well they perform. Check for academic ratings, retention rates, graduation rates, and available extracurricular activities. Will your daughter receive the same intellectual stimulation in her honors and AP classes in the new school? And will your son continue to thrive playing for the school soccer team? It is vital to make sure that your children have a comfortable transition wherever you decide to move. It would also be helpful to read reviews from other parents with children attending the neighboring schools to get a different perspective on the pros and cons of the school district.

 

Convenience

 

A new home with convenience to your everyday needs is a must-have for families. Living in a rural area may be ideal for some, but who wants to drive an hour away for a gallon of milk? Take into consideration the availability of grocery stores, shopping malls, restaurants, and gas stations. Hospitals and medical offices like the family dentist and pediatrician should also be a short distance away in an emergency. Does your new home allow for ease of access to local highways and freeways, making commuting to and from work easier? These are all great things to consider about when making this long time investment.

 

Community Amenities

 

Children of all ages always need something to do other than play video games or make Tik Tok videos. You’ll want to look into what your neighborhood has to offer both onsite and offsite. Several newly built communities feature amenities like clubhouses and community centers with swimming pools, basketball courts, tennis courts, parks, playgrounds, and picnic areas. You can also look out for fun community events in your new town, such as music festivals, movies at the park, holiday events, and more. These are great ways to get better acquainted with your new neighbors as well.

 

Attractions and Recreation

 

Along with being close to community amenities, living in a new home with access to places like movie theaters, museums, skating rinks, and amusement parks are also a must-have. You can search for nearby national parks where your family can enjoy camping, hiking, and fishing. Many communities are near local beaches, perfect for soaking up the sun’s rays, building sandcastles, and splashing in the salty waves. Create unforgettable memories filled with fresh buttery popcorn and steamy hot dogs with all of the fixings at a local baseball game, or spend your afternoons touring the city while visiting its national monuments. 

 

Moving to a new city or town is an adjustment and takes work, but it’s always helpful to dot your I’s and cross your T’s. You can start by surfing through NewHomesDirectory.com and explore new home neighborhoods that may appeal to you. You can search the local event calendars, read the local news and reviews, and even plan a visit in person to see if a community is a right fit for you and your family. If the area of your choice meets this criterion, then you’ve found yourself the perfect kid-friendly neighborhood!

| To the top |

June 1 2020

Design Your New Floor Without Leaving Your Home with AHF Products

by Erin

Visualizer on mobile device

AHF Products is the leading manufacturer of high-quality, hardwood flooring. They have recently launched a floor Visualizer that assists its customers with bringing their flooring visions to life. Customers can now use this digital tool to view the latest flooring styles before purchasing their new home.

 

Consumers can take the guesswork out of designing their next new home from the palm of their hand. The Visualizer tool is an online platform that is easy to use on any device such as a tablet, laptop computer, or mobile phone. Options for color, style, and several different room options are available as well as the option to upload images of the actual space for better visualization of the final product. 

 

The Visualizer tool works with a simple four-step process:

 

Choose a room: In this stage of the process, consumers will upload a photo of the space in their home they are looking to design or select one of the options available on the website.

 

Select Flooring: Consumers will take a look at the vast selection of flooring options available and choose the one that fits best with their design preferences. 

 

Visualize it: At this point, consumers can now view their newly designed space online with the option to zoom in and out or rotate the floor for a better view of the possible end result. 

 

Save, Share, or Find a Store: Once all of the previous steps are completed, all there is left to do is to save the image, share with others to get their opinions, or find a retailer nearby to make the vision come to life. 

 

The Visualizer tool by AHF Products is the perfect tool to help consumers speed along their design process with as little stress as possible. This tool even informs them of where they can purchase the options that they selected. The goal here is to first help the customer and to also increase sales and profitability all around for AHF Products and other retailers.   

| To the top |

March 20 2020

To Buy or Not to Buy? Is Buying a Home During the Coronavirus Pandemic a Good Idea?

by racheal

For sale sign in front of a new home

The Coronavirus also known as COVID-19 has many people up in arms across the globe and for good reason with over 13,000 known cases reported in the U. S. alone.  This virus has hit the economy in a major way with an interruption and even a complete halt of supply chain productions. Along with the travel industry and foodservice industry, this is bringing up concerns for the future of the real estate market during these trying times. Not even real estate is immune from the impact of the Coronavirus.

 

The Pandemic has affected everyone

 

Due to the urge of having to self-quarantine and the push for school closures across the U. S. for several weeks, many American workers have been forced to stay at home with their children, and many have been left jobless as a result of this. For those companies that do not offer the option or ability for their employees to work from home, many are left wondering how they will be able to pay their bills and feed their families in the coming months. Many small business owners have also seen a vast decline in sales with people remaining isolated.

 

Emotions are leading most decisions to buy real estate right now

 

With stats changing daily and many living in a world of uncertainty, it can be easy to question what to do with some of the biggest financial transactions such as buying or even selling a home. Although many people will have less money and less access to funds during this time, the real estate market has not yet been deeply affected as some may think. There is a slight decrease in both buyers and sellers due to the current state of the world right now based mainly on emotion. 

 

Some seem more optimistic and eager to buy while rates in the housing market are so low. Those willing to enter the housing market with high hopes have the benefit of low rates and are jumping on the opportunity pretty quickly. The housing stock will be more attractive to many than what it is to rent being that some are currently considering buying a new home to take in more family members during the time because of the effects of the pandemic.

 

There may be opportunities for price discounts for those buyers that choose to stay in the market during this time while others are pulling out allowing their emotions to get the best of them which is truly understandable.

 

What does the future of the real estate market look like?

 

There is a possibility that history can have its way of repeating itself. We can look at recent historical events such as the Swine Flu, SARS epidemic, and MERS and other aggressive Flu strains to get an idea of how the COVID-19 will affect the housing market in the coming months. History has shown that the housing market typically can remain stable during disruptions like these with only a slight fall in sales. Although this may be true, the economic impact of the pandemic COVID-19 is greater than the impact of SARS and others like it. It may take a little longer to see a significant rise in sales again when things finally begin to blow over.

 

As far as a long term outlook on the effects of the Coronavirus to the housing market, home prices may remain flat or creep up slower than they have since 2012. In short term, realtors are already seeing a decline of 10% in home sales due to loss of employment with citizens having to self-quarantine and make use of social distancing to reduce the risk of spreading this virus.

 

If you are on the fence about what your next steps should be during this very uncertain time, just know that you are not alone. The decision of whether or not to buy or sell during this time is simply situational. Take the time to weigh out the pros and cons and evaluate your current and possible financial situation to make the decision that is best for you and your family. The coronavirus will have a positive impact on the U. S. Real Estate market if the interest rates remain low and if you are willing to take the risk, right now is a good time to get your feet wet and experience more inventory, low-interest rates, and better pricing.

| To the top |

December 19 2019

Amenities are Endless at Vista Santa Fe at Pacific Highlands

by Erin

Vista Santa Fe Master Bedroom in San Diego

Visit the brand new luxury home community at Vista Santa Fe by Pardee Homes located in sunny San Diego, California. This exclusive gated community only consists of 44 residences at Pacific Highlands Ranch. Life at Vista Santa Fe is plentiful when it comes to both indoor and outdoor recreational options such as the Torrey Pines Golf Course; several neighborhood parks, and the Solterra Swim Club. You’ll also enjoy neighborhood block parties, the nearby farmer’s markets, and waterside concerts only minutes from home.

 

Choose from three-floor plans that are comprised of both one and two-story single-family homes offering 4-5 bedrooms, 4.5-5.5 bathrooms, and a 2-3 bay garage. The square footage ranges from 4,356-4,922 square feet which is perfect for hosting family gatherings and entertaining guests. These spacious home sites are priced from $1.9 million to $2.5 million and are worth every penny. 

 

Every inch of the home designs at Vista Santa Fe are customized with intricate features that are both functional and pleasing to the eye.  The gourmet kitchens include a Delta Trinsic pulldown kitchen faucet, USB charging outlet, and a Sterling stainless steel single or double basin kitchen sink. The laundry room contains a Kohler laundry room sink, a Delta single handle faucet, slab granite or quartz countertops, and lower cabinets with optional uppers.

 

You’ll appreciate the well thought out characteristics of the beautiful master bathroom and powder room in the Vista Santa Fe home designs.  This portion of the home includes a frameless vanity mirror, slab granite or granite countertops with 6” splash, and Delta Ara chrome plumbing fixtures with matching bath accessories, and Kohler Corbelle comfort height toilets.

 

Take advantage of the smart home technology within your next home that includes features such as a Wifi-enabled Honeywell programmable thermostat. Vista Santa Fe also offers energy-smart features in each floor plan including low-formaldehyde insulation, low VOC interior paint, and MERV 8 air filters, LED lights, a tankless water heater, as well as pre-plumbing for solar throughout.

 

Trusted home builder, Pardee Homes was established in 1921 providing smart solutions to homebuyers. Pardee Homes is committed to its customers and thrives on providing customer satisfaction, sustainability, and community. This company has been a recipient of numerous awards over the years including the National Association of Home Builders Green Building Corporate Advocate and the Hearthstone Builder Humanitarian Award for a lifetime commitment to philanthropy. Find your forever home in Sand Diego home at Vista Sante Fe at Pacific Highlands by Pardee Homes.

| To the top |

December 6 2019

How to Save Money for a Down Payment on Your New Home

by racheal

Piggy Bank

One of the biggest accomplishments to make is finally signing on the dotted line for the purchase of your very first home, but how exactly do you get to that point? Although it may be everyone’s dream to purchase property in some shape or form, it may not be everyone’s reality. Purchasing a home can cost more money than you can gather in between your couch. You may need to use a few more tactics in order to reach your financial goals. Here are a few helpful ways to help you to curb impulse buys and be intentional about saving up for one of the biggest purchases you’ll probably ever make in your life without having to starve yourself.

 

Figure out how much house you can actually afford

 

Before beginning the process of saving funds for your future new home, it’s best to plan out not only how much you are willing to spend on a home, but more importantly how much you can actually afford. Have a seat and tally up your monthly earned income as well as your monthly expenses to see how much room you have to groove. This way, you’ll have the ability to figure out just how much you can save and how often in order to reach your down payment goal while still living very comfortably. Ramen noodles are a great option for a college student, but not so much for a family looking for a starter home.

 

Look into down payment assistance

 

There are options out there that can save you even more money on the purchase of your new home. If you are a first time home buyer, you are more than likely to qualify for assistance with your down payment. There is also assistance for those with low to middle income and veterans as well. This might mean a little more paperwork and a lot more research, but it also means less money out of your pocket for that dream home of yours.

 

Check your credit

 

Your credit score, as well as your credit history, are pretty important factors when it comes to making a home purchase. The better your credit score, the more likely you are to get approved for a loan and the more options you will have. Keep your credit score in check while doing these things and you’ll be on your way to owning your home soon.

 

• Pay your bills on time

• Use less of your available credit

• Do not open any new credit accounts

• Maintain a mix of credit amounts

 

Open up a separate savings account

 

One huge mistake potential home buyers make is keeping their funds for their down payment in the same savings account meant for other funds, like vacations, or vehicle emergencies. Open a new account specifically for the purchase of your home so that expenses do not get mixed up. 

 

Another good idea is to open an account with another financial institution so that you are not tempted to touch the money you’ve worked so hard to save. The act of borrowing from the account will be much harder to do when the funds are housed in a completely different bank.

 

Set up an automatic transfer to your savings account

 

Make the hard work of saving funds a little easier with automatic transfers through your bank. You can schedule however much you’d like and however often you need in order to meet your goal and can almost forget about it. 

 

Take advantage of your raises

 

For those of you that receive raises from your employer, it would be very beneficial to take the extra money that you receive and place it into your down payment savings account. Many people use the extra funds to buy more rather than to save for more. 

 

Remove credit card numbers from your favorite online shopping websites

 

Spending money unnecessarily can be a difficult habit to break and make it much harder to save. One great suggestion is to remove your saved credit card numbers from your favorite online shopping websites. This will make it less convenient to spend and more convenient to save.

 

Spending money online is much easier these days. You can easily spend hundreds of dollars from the comfort of your home with just a few clicks. Just thinking about having to get out of bed to grab your credit card may help deter you from making those unnecessary purchases as often, which will save you a ton in the long run.

 

Wait a little longer before making a purchase.

 

Another tip that will be helpful when saving is to wait before you make a purchase. Maybe give yourself a few days or even a full week after getting receiving your paycheck to spend money other than bills. Ask yourself the question: Do I really need this? An even better question to ask is this: Did I need this yesterday? That question can be mind-blowing when you realize there was no actual need for the item at all. You can also take the amount of money that you would have spent and place it into your savings account, whether it’s a fast-food meal or a new pair of shoes. 

 

Minimize vacation spending for a year

 

Save hundreds and even thousands of dollars by skipping out on the elaborate vacations for an entire year. This doesn’t mean that you can’t have a little fun with your family. There are plenty of low-cost ways to have a mini-vacay right in your backyard. Choose more affordable options like driving instead of flying to your destinations. Select a location that is a little bit closer to home and make it a family road trip. Sign up for promotional deals to receive discounts for your experience at hotels, amusement parks, and more.

 

Pick up a side job or ask for overtime

 

To help you reach your goal a little faster, ask to work a few extra hours of overtime. If that is simply not an option for you, you can also make use of food delivery apps like Uber Eats and Postmates, or pick up and deliver groceries using Instacart. You can also use Uber or Lyft to offer rides or offer rides for the extra cash. If you have a skill that you’re great at, use it to make a few dollars. You can sell handmade jewelry, baked goods, or even offer resume editing services to go toward your savings goal and pay down your debt.

 

With a little bit of elbow grease and a lot of patience, you’ll be on your way to homeownership in no time! 

| To the top |

October 17 2019

There is Something For Everyone with a Riverside Home at Kadence Centennial

by racheal

Kadence Centennial owners bathroom suite

Kadence Centennial by Pardee Homes is a brand new development of master-planned homes located in lovely Menifee, CA. Enjoy shopping, dining, and entertainment all a few minutes of your new home. Get some much-needed shopping done at nearby shopping centers like the Menifee Farmers Market, Menifee Town Center, and Menifee Countryside Marketplace. There you’ll find Lowe’s, Target, Home Goods and good eats like Chipolte Mexican Grill, Bushfire Kitchen, Red Robin, and In N Out Burger. 

 

Enjoy a few rounds of golf at the Menifee Lakes Golf Course or take a visit to the Mason Jar Brewing Company. Drop Zone Waterpark is the perfect place to be on those hot summer days with the family.  Kadence Centennial also offers easy access to neighboring cities via interstate 215 and Newport Rd. where you’ll discover even more for you and your family to appreciate.

 

Children who reside at Kadence Centennial receive a high level of education within the Menifee Union School District. Those who would like to continue their education have the opportunity to attend one of many surrounding colleges such as Mount San Jacinto College, the University of California, Riverside, or Azusa Pacific University. 

 

Take your pick of Prairie, Cottage, or Spanish architecture when you choose your desired floor plan. At Kadence Centennial, there’s something for everyone whether you have a large family or you’re just starting out. Multiple generations can live comfortably together with Pardee Homes’ GenSmart Suites® that give the feel of a home within a home. Kadence offers three-floor plans with up to 4 bedrooms, 3.5 bathrooms, and a 2-3 bay garage. These open floor plans span up to 2,823 square feet of living space which are perfect for entertaining guests or just spreading out in your own space. You’ll also love the extra living spaces such as lofts, patios, porches, and even extra den space.

 

The new neighborhood at Kadence Centennial includes top-notch features in every inch of each home. The gourmet kitchens are comprised of a General Electric® Profile Café™ appliance package, under and over cabinet LED lighting, rollout shelves, and kitchen sinks and faucets in a variety of finishes. The bathroom suites include a drop in tub/shower with tile, mirrored closet doors, a door between the owner’s bedroom and bathroom, and the customizable countertops. You’ll have the choice of either a top or front load GE® washer or dryer in a spacious laundry room with upper and lower cabinetry. Flush mounted heaters at the covered patio are a great feature to have during the cooler months when you want to sit out and enjoy the scenery. The exterior also includes rain gutters at the entry and exterior barbecue gas stub.

 

Pardee Homes has been in the building industry since 1921 providing great locations, quality construction, community partnerships, and industry-leading green and safe building practices. This astounding homebuilder has received several awards including the National Association of Home Builders Green Building Corporate Advocate of the Year. Pardee Homes has regional offices in Los Angeles, San Diego, the Inland Empire, and Las Vegas, NV and is committed to building great homes and even better communities for their customers. End your search for a new home in Riverside County at Kadence Centennial. You’ll be glad you did! 

| To the top |

October 4 2019

Move-In Ready: Great Customer Service Becomes Self-Service

by Erin

Self Service Sales Center Kiosk

Self-Service Technology moves home shoppers quickly and efficiently toward critical information and increased engagement.

 

By Zoe Miller

 

Customer service should be all about the customer, but only that person truly knows his or her needs and goals, mood and interests, preferred pace and overall schedule. The buyer’s journey in residential real estate (the largest consumer industry) is the most consequential, so it stands to reason this is when customers would demand the most convenience and control.

 

Enter self-service technology (SST), a solution that helps customers or prospects serve themselves. If you’ve used an ATM or self-checkout at a grocery store, you’ve used this kind of technology. Self-service technology has become a key element of the home buying process as buyers grow more comfortable with it. Whether online or in a sales center, SST empowers the customer by delivering the right information in the right way at the right time. 

 

Convenience, Control & Connection

 

Convenience is always a top priority for new home shoppers who find themselves with countless questions in need of timely answers. Just as smart home technology has been the latest trend for convenience, self-service technology helps prospective home buyers by providing fast and concise information. Questions that may have once required a phone call or even a face-to-face meeting can now be answered through a self-service solution, available 24/7. 

 

More than anything else, homebuyers seek a value-unique experience—a level of service that will inspire not just sales, but enthusiastic referrals. Online resources should be replete with impactful visuals and an easy-to-understand user experience. Interactive kiosks and even the use of virtual reality technology belong front and center in a sales center so home shoppers can easily find them. Reduced friction and maximum convenience and engagement are highly valued by home shoppers.

 

Customized Over Customary 

 

It’s important for home builders to understand that communication doesn’t have to equal conversation or even human interaction. Interaction typically follows waiting in line or on the phone or for an appointment time—and that’s rarely convenient. An easy-to-navigate and engaging self-service experience will go a long way toward buyer satisfaction. 

 

Home shoppers also value personalization and customization—information that's tailored to their specific situation. When SST automation is used to create a customized experience with targeted follow-ups regarding time frames or product tips, people don’t forget. 

 

What’s worse than a problem? The frustration over not knowing how to resolve it. Home shoppers and home builders alike benefit when SST can solve problems and answer questions. An interactive two-way setup with results, feedback, and proposed resolution boosts the customer experience. Specific home shopping questions that can be addressed with SST range from pricing, availability and construction schedules to elevations, floor plans, and other details.

Zoe Miller Headshot

It all adds up to value-unique—a level of customer service that's actionable and personable.

 

 

— Zoe Miller is a principal at Computer Presentation Systems in the Sacramento, California area. The 25+-year veteran of the home building industry sets the company’s development strategies and oversees its daily operations.

| To the top |

Home Builders


    Pages

    Archive